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The State Supply Commission has the responsibility for reviewing complaints that suppliers lodge in relation to government purchasing and contracting for goods and services and the Buy Local Policy.
The Government encourages its suppliers to take an active interest in the contracting and purchasing undertaken in the public sector. When suppliers provide feedback, make complaints or suggest improvements, they are assisting public authorities to improve their procurement processes. This in turn helps prevent a recurrence of the same problem.
Suppliers should initially seek to resolve their complaint with the public authority. A copy of the public authority's contracting grievance process should be requested and the steps set out in it followed. If the public authority has no formal grievance process, a letter should be sent to the Chief Executive Officer of the public authority setting out the grievance or complaint.
If the issue is not resolved, the Commission on receipt of a formal complaint, will then review the matter.
The Commission undertakes an independent review of a complaint that a supplier has lodged. This process is not intended to replace any statutory or legal avenues of redress that may be available to a supplier.
Once the Commission completes the complaint review process, all parties are notified in writing of the decision. | 
